Refund policy
We take great care packaging every order. Returns and refunds are only accepted if your product arrives damaged.
How to raise a request
Step 1 — Report the damage Email us at inthesouthindia@gmail.com within 2 days of receiving your order. Include your order number and a clear description of the damage.
Step 2 — Share photos Attach clear photos of the damaged product and the packaging it arrived in. This helps us process your request quickly.
Step 3 — Verification & resolution Once we verify the damage, we will process a replacement or full refund — whichever you prefer. You'll hear from us within 2–3 business days of receiving your email.
What is not covered
- Change of mind or buyer's remorse
- Incorrect address provided at checkout
- Damage reported after 48 hours of delivery
- Minor natural variations in hand-stamped elements
For any questions, write to us at inthesouthindia@gmail.com We're a small operation and we genuinely care_ if something went wrong, we want to make it right.